- The procedure for handling grievances is as follows but may be varied where the union and the Government agree to do so:
- (a) the aggrieved officer or employee, the shop steward of the union that represents the officer or employee and the supervisory officer of the officer or employee may seek to resolve the grievance within 3 working days after the grievance has been reported;
- (b) where there is no resolution of the matter in accordance with sub-paragraph (a), the aggrieved officer or employee may, in writing, appeal to the Permanent Secretary assigned to the ministry or department within which the off ice to which t he aggrieved officer or employee is appointed falls, to determine the matter within 7 days of the date when the matter reaches the Permanent Secretary;
- (c) where the union representing the worker is dissatisfied with the decision of the Permanent Secretary made pursuant to sub-paragraph to (b), the aggrieved officer or employee may so inform the Permanent Secretary, Ministry of the Civil Service or the Chief Personnel Officer, in writing, and the Permanent Secretary of the Ministry of the Civil Service or the Chief Personnel Officer shall determine the matter within 10 days;
- (a) where the aggrieved officer or employee is dissatisfied with the decision made pursuant to paragraph (c), he may, within 10 working days of that decision, appeal to the Head of the Public Service;
- (b) where the decision made by the Head of the Public Service is not accepted, the union may declare that a dispute exists.
- For the purposes of this Schedule “union” means the trade union or other body authorized to represent an officer or employee in respect of employment matters.